Since 1997, customers have counted on VoiceRide to protect the privacy of information we obtain in the normal course of our business of providing telecommunications services. VoiceRide is committed to safeguarding the privacy of our customers.
 
Customer Privacy is Important to VoiceRide
 
VoiceRide has established policies to regulate employee access to customer records. Essentially, we access customer accounts, records or reports for authorized business purposes only. VoiceRide informs and educates our employees about their obligation to safeguard customer information and we hold them accountable for their actions. VoiceRide also attempts to inform our customers about any privacy implications of new products and services that we introduce.
 
What Information is Obtained and How Is It Used?
 
VoiceRide obtains information about customers that helps us to provide service, and we use that information for business purposes only.
 
For example, when you call VoiceRide's Customer Care department, we need to know the account name, your name and customer account number. A Customer Care representative refers to your customer record in order to provide better service. It also may be useful for us to review your telephone bill, your calling patterns, and whether you have special needs. In reviewing this information, we can quickly and effectively address your questions or needs while offering you the most effective services to fit the particular needs of business and/or residential customers. For example, the information in our records helps protect customers, employees or property to investigate fraud or harassment. We also want to ensure that information we obtain and use is accurate.

Your monthly invoice from VoiceRide reflects the billing and payment status of your account, the services you use and much more information. If you see any inaccuracy on your VoiceRide bill, please bring it to our attention and we can work to correct the issue.